FAQ's

We employ a meticulous approach to identify and submit claims on your behalf. Our auditors thoroughly review your account data, going back as far as 18 months, to uncover any errors or missed refund opportunities. We then submit claims in daily batches to ensure a timely and accurate reimbursement process.

Unwind's auditors are trained to identify overcharged FBA fees, lost or damaged inventory in Amazon warehouses, missing from inbound and FC transfers, incorrect fees and reimbursements, and more. Our thorough analysis ensures that you don't miss out on any potential refunds.

Unwind provides a personalized and comprehensive approach to identify and recover your funds, while AI and automatic processes may overlook certain refund opportunities. Our manual case management and follow-up processes ensure that no stone is left unturned, maximizing your reimbursement potential. 

Additionally, it is against Amazon TOS to file claims via AI and automated processes.

The timeline for reimbursement depends on the complexity of each case. Most claims, however, will be credited within 24 hours.  

Please note that every refund and reimbursement approved by Amazon will be transferred directly to your account and will be available instantly. 

We are committed to providing efficient services and work diligently to recover your funds as promptly as possible.

At Unwind, we understand the importance of transparency, so we have developed a comprehensive dashboard to keep you in the loop. You can log in anytime and track our performance, including the total amount refunded and links to every case and reimbursement inside your Amazon account. 

You will also receive a monthly report regarding the total amount we have recovered on your behalf.

Absolutely! As partners with Amazon, we place top priority on the security and confidentiality of your account information. Our access is limited to specific reports essential for mining through your account and uncovering endless possibilities. Our team strictly adheres to stringent privacy protocols to ensure your data remains secure at all times.

There are absolutely no monthly or hidden fees, and signing up is completely free! We only charge a percentage of the funds we recover for you. Our standard fee is 25% but it is negotiable based on account size and other factors. Please don't hesitate to contact us for detailed pricing information.

To get started with Unwind, go to the signup page and fill out the form. Our team will contact you promptly to discuss your specific needs and guide you through the onboarding process.

Yes, you can cancel your Unwind subscription at any time. We believe in providing flexibility to our clients. If you decide to cancel, please reach out to our customer support, and we will assist you with the necessary steps. 

We hope this FAQ section has addressed your questions regarding Unwind's FBA refund and reimbursement services. If you require further assistance, please don't hesitate to contact us directly. We look forward to helping you unwind and focus on growing your business while we handle your refund claims efficiently and professionally.